Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.（must have video or pic about the product, and tell us the problem.)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
All of our products are under at least 6 months warranty. Especially, DMX series, String instruments and Wind instruments will be under 12 months warranty.
Downloadable software products
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org.
Eastarmusic.com.au will be responsible for shipping fees (within 16AUD),and get RMA APPLICATION FORM from our Service Staff when you want to return the products of you order. Then fill the form and print it.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping address: China /Australian Warehouse
(Ship according to the warehouse where the product is located）
Total Delivery Time=Processing Time + Shipping Time
Prepare items for shipment, 3-5 business days normally.
Transit of package, about 15 business days From China
Company Address: New Cultural Center A, 14 Science Museum Road, Tsim Sha Tsui East, Kowloon,Hong Kong,China